FAQs
How do I schedule an appointment to use my purchase?
Call +41 22 700 80 80 or write an email to info@prairies.ch to schedule your appointment.
How long should I wait to be contacted again after sending my meeting request by email?
You will be contacted by Groupe Médical des Prairies within 2 working days following receipt of your email.
What delivery method do you use to send care purchases by customers?
We will send you your purchase confirmation by email after your payment confirmation.
How long does it take to use my treatments after purchase?
You have 6 months from the date of purchase to use all of the treatments you have purchased.
Can I cancel my purchase and get a refund?
All treatment purchases are non-refundable. In return, if you decide not to do the treatment for any reason, you can transfer the treatment to someone else of your choice.